Do you offer Free Shipping?
Yes! We offer FREE Shipping on orders over $49
How long does delivery take?
Under normal circumstances, if product stocks are available in the local warehouse, your orders will be sent out in 24 business hours, and shipping information will be updated in 72 business hours. Otherwise, it may take 5 business days to dispatch your parcel from an overseas warehouse.
For international packages, how customs charge?
Customers will pay for the customs on international packages (EU&UK).
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
After your package has been shipped, you will receive an email containing a shipping confirmation, tracking number, and carrier information. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package.
What do I need to do when I received a different product than what I ordered?
Please contact customer support at katie@lumintop.com
2 years free repair
Lumintop will repair the products free of charge within 2 years (accessories 1 year, products with built-in battery 2 years) of purchase if problems develop with normal use.
5 years lifetime warranty
If repair is required after guaranty period, we'll charge for parts accordingly.
Please note that this warranty does not cover normal wear or tear, abuse, negligence, improper maintenance, force majeure damage, or repair by anyone other than an Authorized retailer or Lumintoponline.com itself.
abbie@lumintop.com
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